Welcome to Tele Thoughts online platform, where we aim to provide valuable insights into our service offerings to benefit our audience. At Tele Thoughts, we are committed to ensuring the accuracy and relevance of the information presented on our website. Our team diligently monitors the content to ensure its quality and applicability, making updates as necessary to keep you informed. Explore our site to discover our range of services and how they can cater to your needs.
Conditions refer to the general terms and conditions described below, which include any additional terms and conditions that the client and Tele Thoughts Pty Ltd expressly agree upon in writing unless the context requires otherwise.
Clinician refers to a profession that may include a mental health counsellor, psychiatrist, and accredited social worker.
Client refers to the person receiving telehealth services.
Services refer to the services that Clinicians provide under these Conditions.
Agreement refers to the legally binding contract that controls the delivery of the desired services.
1. Tele Thoughts provides an online telehealth platform, fee collection, administrative assistance, Medicare billing processing, and referral management. Clinicians pay for these services and must be duly qualified and registered with Australian medical authorities. It's crucial to understand that Tele Thoughts supports independent practitioners instead of hiring Them directly.
2. The people who use these services are called clients in this document. Clients who sign up acknowledge that they have read and agree to the terms and conditions in this document and the privacy policy.
3. Clients' personal information will be treated with the utmost privacy and professionalism. Our Privacy Policy, available on our website, provides more details.
4. Following the assignment of a referral to a clinician and the completion of an evaluation, the clinician will produce reports tailored to the client's condition and symptoms for the referring physician.
5. While our clinicians primarily provide medical advice and treatment plans, prescription drugs are typically not given unless required by law. Clients must coordinate any recommended management programs with their referring general practitioner.
6. The vedio consultations are convenient, clients know the drawbacks of in-person visits, including the possibility of technological difficulties causing delays. Understanding these distinctions is vital to optimizing the efficacy of telehealth services.s
Tele Thoughts emphasizes the design of its offerings for non-emergency scenarios. Health professionals and our platform are ill-prepared to handle situations involving severe medical or psychological disorders. It is noteworthy that our psychiatrists do not admit patients to hospitals.
Tele Thoughts advises you to contact your local mental health agency, dial 000 for emergency services, or go to the emergency department if you find yourself in a crisis or need immediate medical or mental health care. You can also get support by calling Lifeline at 13 11 14. Recall that your security and welfare are our top priorities and that it's critical that you have access to the right resources in an emergency.
It is important to note that Tele Thoughts is not a medical or healthcare provider. Therefore, unless otherwise specified in these Terms, we do not assume liability for any medical or healthcare services obtained through our platform. We strongly recommend that clients with any questions about medicine or healthcare consult with licensed healthcare professionals. It's critical to realize that we do not support or vouch for the efficacy, safety, or suitability of any particular advice, drugs, or therapies—including those given by medical professionals during consultations. Clients should not interpret everything on the Tele Thoughts platform as medical advice, including information a healthcare professional provides during a consultation. Clients are strongly advised not to use this information before speaking with a licensed psychiatrist, or other healthcare professional.
Tele Thoughts aims to provide a safe and considerate atmosphere for all users. Tele Thoughts categorically condemns abusive, threatening, or intimidating behaviour directed at our practitioners, staff, or other users. If such activity continues, we reserve the right to act appropriately, including suspending service. To continue using our websites and services, you must abide by these conditions. When termination becomes required, we let consumers know about it. If this isn't possible, we advise getting help from your regular practitioner, a nearby mental health program, or emergency services. It is crucial to note that Tele Thoughts disclaims all liability for acts, including service termination, performed by third-party websites or organizations.
We encourage you to address any concerns you have about your treatment directly with your psychiatrist.
We aim to do our best to help you resolve your concerns.
If you are not satisfied, Please get in touch with your State Ombudsman or Health Complaints Commissioner.
Email us at support@telethoughts.com.au if you need help with our service, how our administrative staff communicates with you, or how our website functions. Please send us enough information and any supporting documentation so we can handle your complaint efficiently. When we receive your initial written complaint, we will immediately look into the situation and let you know the results within 30 days. We value your opinions greatly and will work to address any issues you raise to maintain the best possible level of service.
While we try to keep the material on our website accurate, we make no guarantees regarding its timeliness, accuracy, or completeness. All other guarantees, whether stated or implied, are included in this.
You understand and agree that Tele Thoughts assumes no duty for medical treatment, client care, or advice healthcare practitioners give using the Tele Thoughts platform. We fully disavow all liability for any direct, indirect, or consequential damages arising from your use of our platform, including, but not restricted to, accidents, personal injuries, and claims of healthcare practitioners' negligence.
Thoughts disclaims all liability for any losses, claims, or costs—including legal costs—arising from or are connected to your use of the site. It includes the calibre of services, recommended drugs, and any therapy, guidance, or information given during consultations. Furthermore, we disclaim any liability for errors in the information you submit and for any fallout from using our services.
Tele Thoughts supplies all software, products, services, and content on the platform "as is" without any guarantees unless otherwise stated in a separate agreement with Tele Thoughts. We do not promise that the platform and its offers will fulfil your unique needs; you are entirely responsible for determining whether they are appropriate for your purposes.
Although the purpose of these conditions is to safeguard Tele Thoughts, we want to clarify that they have no intention of limiting or excluding your rights under the Australian Consumer Law or any other applicable laws. We do, however, disclaim all implied rights, remedies, conditions, and warranties to the fullest extent allowed by law.
Tele Thoughts retains the right to change these Terms at our discretion without notice. You agree to any updated Terms when you use the Tele Thoughts platform going forward. The most recent version of these Terms is always available on our website.
You accept and agree to be bound by these terms and conditions using the Tele Thoughts website and services.