At Tele Thoughts, we deeply value your privacy and understand the significance of safeguarding your confidentiality. At Tele Thoughts, we dedicate ourselves to upholding the highest data protection standards the Australian Privacy Principles (APPs) set. We actively craft our privacy policy to inform our valued patients about how we collect and utilize their personal information, including health-related data, within our practice. Additionally, we outline the instances in which we may share this information with trusted third parties. We prioritize your trust and comfort and commit to handling your personal information professionally and carefully.
Your consent is essential for us to provide top-notch healthcare services. When you register as a patient with Tele Thoughts, you give our practitioners and staff authorization to access and use your data to provide the best possible care. We will ask for your further permission if we need to use your information for any other reason. Our first concerns are your privacy and trust.
Tele Thoughts gathers your personal information to provide high-quality, individually personalized healthcare services. Our primary goal in gathering, utilizing, retaining, and disclosing your data is to manage your health efficiently. We also use this information to improve our business procedures, such as staff training, and for closely linked business activities, such as financial claims and payments. You may be confident that your privacy and well-being remain our top priority.
● At Tele Thoughts, we collect the data listed below about you:
● Name, phone number, residential address, and email
● Age and birthdate
● Identification numbers for Medicare, Health Care, Pensioners Concession, Commonwealth Seniors Health, Private Health Insurance, and Veterans' Affairs
● Background ethnicity
● Job title, profession, and occupation
● Presently prescribed drugs and therapies
● pertinent medical history, encompassing your family's and your own
● If you need anything more, you tell our medical specialist when you consult with them.
Tele Thoughts is a telepsychiatry company in Australia that offers patient-centred care. If you do not give our medical experts the personal information requested so they can provide quality care, there may be restrictions. Our staff may be unable to offer you the services you've requested—either at the same calibre or at all.
Your personal information is gathered, stored, used, and disclosed by Tele Thoughts for the following purposes:
● Delivering healthcare services and treatments, and making sure our medical professionals take care of you
● For billing and administrative purposes
● Keep up-to-date data and change your contact information.
● Managing and addressing prospective grievances
● Adherence to legal requirements as well as regulatory guidelines
● Reporting back to the physician who referred you.
● Answering questions and offering details or suggestions regarding our offerings.
● You can receive email notifications of appointments, modifications, or significant updates about your doctor's availability or circumstances.
● Your personal information is kept private and isn't shared, sold, rented, or released unless it's required by law or as specified in our privacy policy.
● We may reveal your personal information, including sensitive details, and contact the appropriate authorities if there are concerns about your safety or the safety of others.
You have the right to see and update your personal information, including medical data, at Tele Thoughts. To accomplish this, please submit a written request to support@telethoughts.com.au. We will respond as soon as possible, usually within seven business days. Please be aware that transferring your medical records might involve a fee; we will let you know ahead of time.
We will discuss whether access must be restricted or refused because of health and safety issues. Our administrative team updates your contact information every time we communicate to guarantee correctness. Whenever you contact us, you are welcome to ask for updates to your information. Don't worry; we take appropriate measures to ensure that the data you provide is accurate and up to date.
Please be advised that telehealth services, including email, fax, and electronic communications, may be hazardous. We implore you to notify us immediately if you become aware of any security breaches. We may need to outsource operation. Your devotion enables us to protect your privacy and integrity.
Please email support@telethoughts.com.au if you have any privacy-related issues or want to report a breach. We will treat your information with care.
Please provide enough information about your complaint and supporting documentation for a full investigation. When we receive your first written complaint, we will investigate the issue immediately and let you know the results within a maximum of 30 days.
● At Tele Thoughts, we're dedicated to upholding the strictest guidelines regarding patient privacy protection. We regularly examine our policies to ensure they remain current with potential changes.
● We closely examine our policies during these evaluations to ensure they continue to adhere to the most recent laws and privacy management best practices. Any required updates or changes will be applied immediately.
● We announce any modifications to this policy on our website to ensure transparency and openness. This guarantees that updates affecting our patients' privacy rights are communicated directly to them.
● We value your trust and confidence very much, and we will do everything in our power to maintain the integrity of our privacy policies by keeping an open line of communication and conducting regular reviews.